Client Cancellation Policy

$27.50
  • Late cancellation + no-show guidelines
  • Rescheduling rules and timeframes
  • Exceptions and fee terms
  • Signed agreement section
Introduction

BOUNDARIES PROTECT YOUR TIME.
You deserve a practice that runs smoothly — not one that’s constantly disrupted by preventable gaps and last-minute changes. Clear policies support accountability, empower you to uphold your time, and help clients understand the value of the sessions you provide. When expectations are clear, everyone benefits.

DESCRIPTION

Running a sustainable therapy practice requires clear boundaries around time, bookings, and attendance. This editable Client Cancellation Policy gives you the wording, structure, and processes you need to manage late cancellations, rescheduling, and no-shows with confidence and fairness.
Written in plain language for clients to easily understand, this policy sets expectations upfront and supports transparent communication around notice periods, fees, and appointment changes. By including it in your onboarding process or admin workflow, you’ll reduce confusion, protect your time, and minimise income loss across your caseload.
Suitable for sole providers, small teams, and both NDIS and non-NDIS services, this template ensures your approach to cancellations is consistent, professional, and aligned with common allied health and NDIS practices

what you'll learn

How to communicate clear cancellation and rescheduling expectations
How to manage no-shows and late changes with consistent processes
How to reduce avoidable gaps and income loss
How to support a fair booking system for all clients
How to set boundaries that protect your time and workflow